junaoira

CARE&RETURNS

STEP 01

Return Eligibility

Items may be returned within 14 days if they remain unused, unwashed, unworn and in their original condition with all tags and original packaging intact.

STEP 02

Request A Return

Before returning any item, please contact our Customer Care team with your order number and the reason for your request. Our team will provide detailed return instructions to help ensure your parcel reaches the correct warehouse.

How Returns Are Processed

After your returned package arrives at our warehouse, our team will inspect each item to confirm that it meets our return requirements. Once approved, your refund or exchange will begin processing.

Inspection is generally completed within several business days after the parcel is received. Processing times may be slightly longer during holidays or promotional periods.

STEP 03

Refunds

Approved refunds will be issued to the original payment method used when placing the order. Depending on your payment provider or financial institution, the funds may take 3-5 business days to appear in your account.

Shipping charges are generally non-refundable unless otherwise required by applicable law or if the return results from our error.

EXCHANGES

Need A Different Size?

If you'd like a different size or color, please contact us before sending your return. We'll gladly explain the available exchange options based on current inventory.

Exchange availability cannot be guaranteed until your returned item has been received and inspected.

NON-RETURNABLE ITEMS

Items That Cannot Be Returned

For hygiene, safety and product integrity, certain items may not be eligible for return once opened or used. Products marked as final sale, clearance items, gift cards and other non-returnable merchandise identified at the time of purchase are also excluded from our standard return policy.

INCORRECT OR DAMAGED ITEMS

We're Here To Make It Right

If you receive an incorrect, defective or damaged item, please contact our Customer Care team within 30 days of delivery. Include your order number together with clear photographs of the item and its packaging so we can review your request promptly.

Once your request has been verified, we'll provide an appropriate solution, which may include a replacement, exchange or refund depending on the circumstances.

RETURN SHIPPING

Shipping Costs

Unless the return is the result of our error or required by applicable consumer protection laws, customers are generally responsible for return shipping costs. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

SHOP WITH CONFIDENCE

QUALITY • CARE • TRUST

junaoira